Privacy Policy — How 75db Keeps Your Data Safe

75db operates the online casino and sports betting platform accessible at 75db.vip, offering gaming and betting services to players located in Bangladesh. Throughout this Privacy Policy, references to "75db", "we", "us", or "our" refer to the platform operator. References to "you", "your", or "the Player" refer to any individual who accesses, registers on, or otherwise uses the 75db platform.

The 75db platform acts as the data controller in respect of all personal data collected directly from players during registration, gaming activity, and support interactions. Where personal data is processed by third-party game studios, payment providers, or technology partners, those entities act as data processors under contractual arrangements that require them to process data only on our instructions and in accordance with this policy.

For all privacy-related enquiries, including requests to exercise your data rights, please contact the 75db support team by email at [email protected]. Our support team operates around the clock, seven days a week, in Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy applies to all personal data collected and processed by 75db in connection with the operation of the 75db platform. It covers data collected through the following channels:

• The 75db website and all pages accessible under the 75db.vip domain
• The account registration and KYC identity verification process
• All deposit and withdrawal transactions processed through accepted payment methods including bKash, Nagad, Rocket, Upay, and Visa/Mastercard
• All gameplay sessions, sports betting activity, and interactions with casino games provided by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi
• All communications between you and the 75db support team, whether by live chat, email, or any other channel we make available
• Marketing communications sent with your consent, including promotional emails and in-platform notifications

This policy does not apply to third-party websites or services that may be referenced on the 75db platform. Each third-party operator maintains its own privacy practices and we encourage you to review those policies independently.

75db collects the minimum amount of personal data necessary to deliver a secure, compliant, and personalised gaming experience. The categories of data we collect are as follows:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification details (national ID card or passport number) required for KYC verification and age confirmation.
• Contact Data: Email address, mobile phone number, and residential address in Bangladesh, used for account management, payment notifications, and support correspondence.
• Financial Data: Mobile banking account identifiers linked to bKash, Nagad, Rocket, or Upay; partial card details (last four digits, card type) for Visa/Mastercard transactions; transaction histories including deposit amounts, withdrawal requests, and associated timestamps.
• Technical Data: IP address, device fingerprint, browser type and version, operating system, screen resolution, time zone setting, and session log data generated each time you access the platform.
• Behavioural & Usage Data: Game titles played, bet amounts, session start and end times, total wagers, win/loss records, responsible gaming tool interactions, and navigation patterns within the platform.
• Communications Data: Records of all written communications between you and 75db, including live chat transcripts, support email exchanges, and formal dispute submissions.
• Marketing Preference Data: Your opt-in or opt-out status for marketing communications, preferred content categories, and historical engagement with promotional messages.

75db collects personal data through the following methods:

• Direct Submission: Data you provide voluntarily when registering an account, completing KYC verification, initiating a deposit or withdrawal, contacting the support team, or updating your account profile.
• Automated Collection: Technical data gathered automatically each time you access the platform, including IP address, device data, and session metadata collected through server logs, cookies, and similar technologies.
• Payment Provider Data: Confirmation data passed to us by mobile banking providers (bKash, Nagad, Rocket, Upay) and card processors (Visa, Mastercard) when a transaction is initiated or completed. We receive only what is necessary to reconcile and confirm the transaction — we do not have access to your full bank account details or PIN.
• Game Studio Data: Aggregate game session data provided to us by third-party game studios for the purposes of responsible gaming monitoring and dispute resolution. This data is limited to game outcome records, bet logs, and session durations.
• Fraud Prevention Systems: Risk signals generated by our internal fraud detection systems and, where applicable, by trusted third-party fraud prevention partners who analyse transaction patterns to identify suspicious activity.

75db processes your personal data for the following purposes, each of which is directly tied to the operation of the platform and the delivery of a safe, fair, and compliant gaming environment for players in Bangladesh:

• Account Management: Creating, maintaining, and securing your 75db account, including processing login sessions and enforcing authentication controls.
• Identity & Age Verification: Confirming that you meet the 18+ age requirement and verifying your identity as part of the KYC process required before withdrawals are processed.
• Payment Processing: Executing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and card networks; reconciling transaction records; and investigating payment queries or failures.
• Responsible Gaming: Monitoring betting behaviour to identify indicators of problem gambling; enforcing deposit limits, session limits, and self-exclusion periods requested by players; sending responsible gaming notifications where thresholds are approached.
• Fraud & Security: Detecting, investigating, and preventing fraudulent account activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Customer Support: Responding to account queries, payment disputes, technical issues, and complaints raised via live chat or email.
• Legal Compliance: Meeting our obligations under applicable anti-money laundering, know-your-customer, and data protection frameworks.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve game selection, site performance, navigation, and the overall player experience.
• Marketing (with Consent): Sending promotional offers, bonus alerts, and event-based communications — including BPL cricket promotions, Eid specials, and Pohela Boishakh campaigns — to players who have opted in to marketing communications.

All processing of your personal data by 75db is carried out on one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions you accepted at registration — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including age verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate Interest: Processing carried out for purposes that serve the legitimate operational interests of 75db — such as fraud prevention, platform security, technical data analysis, and responsible gaming monitoring — provided those interests do not override your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — most notably in the context of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

75db does not sell, rent, or trade your personal data to any third party. Data is shared only with the following categories of recipients, and only to the extent strictly necessary for the purposes described in this policy:

• Payment Processors: Mobile banking providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) receive the minimum transactional data required to execute and confirm your deposit and withdrawal requests.
• Game Studios: Third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive session data necessary to operate their games within the 75db platform. These studios are contractually bound to process data only for game delivery and technical support purposes.
• KYC & Identity Verification Partners: Trusted identity verification services may receive copies of identification documents submitted during the KYC process. These partners are bound by strict confidentiality obligations and are prohibited from using your data for any purpose other than verification.
• Fraud Prevention Services: Specialised fraud detection partners may receive technical data (IP address, device fingerprint, transaction patterns) for the purpose of identifying and preventing fraudulent activity. No marketing use of this data is permitted.
• IT & Hosting Infrastructure: Cloud hosting and technology infrastructure providers who process data on our behalf under data processing agreements that require them to implement security standards equivalent to our own.
• Legal & Regulatory Authorities: Where we are required by law, court order, or regulatory directive to disclose personal data, we will do so to the extent required and will notify you where legally permitted.

All third-party data processors engaged by 75db are required to sign data processing agreements that prohibit them from processing your personal data for any purpose other than the one for which it was disclosed, and that require them to maintain security standards no less stringent than those described in Section 9 of this policy.

75db uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and gather the technical data described in Section 3. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for core platform functionality, including maintaining your authenticated session, remembering your account language preferences, and enabling security features. These cookies cannot be disabled without breaking the platform.
• Functional Cookies: Enable enhanced features such as remembering your preferred game lobby view, deposit method, and responsible gaming settings between sessions.
• Analytical Cookies: Used on an aggregated, anonymised basis to understand how players navigate the platform, which game categories are most popular, and where technical issues are occurring. This helps us continuously improve the platform experience.
• Marketing Cookies (Consent Required): Used only with your explicit consent to personalise promotional offers and measure the effectiveness of marketing campaigns. If you have opted out of marketing communications, these cookies will not be set.

You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the platform. Disabling other cookie categories will not affect your ability to play games or process transactions but may reduce the personalisation of your experience.

75db implements a layered approach to data security, combining technical controls, administrative procedures, and contractual safeguards to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. The key security measures in place include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and the 75db platform is encrypted using industry-standard TLS protocols. This applies to all pages, including account registration, login, game sessions, and payment processing flows.
• Encrypted Data Storage: Sensitive personal data — including identity documents, financial records, and KYC materials — is stored in encrypted form on secured servers with restricted access controls.
• Access Controls: Access to personal data within 75db's operational systems is restricted on a strict need-to-know basis. All staff with data access undergo background screening and are bound by confidentiality agreements.
• Fraud Detection Systems: Automated systems monitor account activity in real time for indicators of unauthorised access, credential compromise, and suspicious transaction patterns.
• Incident Response: In the event of a data security incident that poses a risk to your rights and freedoms, 75db will notify affected players without undue delay and take immediate steps to contain and remediate the incident.

While 75db takes all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security against all threats. Players are encouraged to use strong, unique passwords for their 75db accounts, enable two-factor authentication where available, and notify support immediately if they suspect their account credentials have been compromised.

75db retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:

• Active Accounts: Personal data associated with an active 75db account is retained for the duration of the account relationship and for a period of five years following account closure, to meet anti-money laundering record-keeping requirements.
• KYC Documents: Identity and address verification documents are retained for five years from the date of the last transaction or account closure, whichever is later, in accordance with applicable financial compliance requirements.
• Transaction Records: Deposit and withdrawal records are retained for five years following the date of each transaction to support financial audit trails and dispute resolution.
• Support Communications: Live chat transcripts and support email records are retained for three years from the date of the interaction, after which they are securely deleted.
• Marketing Data: Marketing preference records and campaign engagement data are retained until you withdraw your consent or for a maximum of two years following your last interaction with a marketing communication, whichever comes first.
• Technical Logs: Server access logs and fraud detection data are retained for twelve months and then deleted or anonymised.

Once a retention period expires, personal data is either securely and permanently deleted or anonymised so that it can no longer be attributed to any identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

As a player on the 75db platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected]. We will acknowledge your request within two business days and respond fully within 30 days.

• Right of Access: You have the right to request a copy of all personal data that 75db holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer needed for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis exists), or where the data has been unlawfully processed. This right is subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interest, including any direct marketing carried out under that basis. Upon receipt of a valid objection to marketing, we will cease all marketing communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

We will not charge a fee for processing a data rights request unless the request is manifestly unfounded or excessive. In those cases, we reserve the right to charge a reasonable administrative fee or decline to act, and we will inform you of our reasoning in writing.

The 75db platform is strictly intended for adults aged 18 and above. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 18. Age verification is a mandatory step in the 75db account registration and KYC process, and accounts that cannot be verified as belonging to an adult are suspended pending further identity documentation.

If you are a parent or guardian and believe that a minor has registered an account on 75db or submitted personal data to our platform without your knowledge, please contact our support team immediately at [email protected]. Upon confirmation, we will close the account, delete all associated personal data, reverse any transactions where possible, and take appropriate steps to prevent recurrence.

75db is committed to robust age-gating practices and collaborates with responsible gaming organisations to maintain a gaming environment that is appropriate only for adults. Players who are concerned about underage access to gambling are encouraged to use parental control software and to review the guidance available on the 75db Responsible Gaming page.

The 75db platform may contain references to third-party game providers, payment services, and technology partners. While we take care to work only with reputable partners, we do not control the privacy practices of third-party websites or services that operate independently of the 75db platform. This Privacy Policy applies solely to data processing carried out by 75db in connection with the operation of 75db.vip.

We encourage you to review the privacy policies of any third-party services you interact with, including the mobile banking applications you use to process deposits and withdrawals via bKash, Nagad, Rocket, or Upay. 75db is not responsible for the privacy practices of those independent services.

75db reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the features and functionality of the platform. When material changes are made, we will notify registered players by email at least 14 days before the updated policy takes effect, and we will update the effective date displayed at the top of this page.

Continued use of the 75db platform following the effective date of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with the changes, you should cease using the platform and contact support to request account closure and deletion of your personal data.

We recommend bookmarking this page and reviewing it periodically, particularly ahead of major promotional periods such as BPL cricket season, Eid, or other events where platform features may be updated.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal data has been handled, please contact the 75db support team using the details below. All privacy-related correspondence is handled with strict confidentiality.